Contact

We read every email. Response times are honest below — we're a small editorial team, not a customer service desk.

Who to email for what
Purpose	Email	Typical response
Editorial enquiries	[email protected]	Within 48 hours
Factual corrections	[email protected]	Within 48 hours
Dead bonus code report	[email protected]	Within 4 hours (we re-verify and update)
DMCA / takedown	[email protected]	Within 5 business days (formal DMCA process)
Affiliate partnerships	[email protected]	Within 5 business days
Trademark concerns	[email protected]	Within 48 hours

DMCA / takedown process

If you believe content on this site infringes your rights, send an email with the subject line "DMCA" containing:

We respond to valid notices within 5 business days.

We are a small editorial team (single named editor + occasional fact-checking help). Realistic response expectations by request type:

Dead bonus code report: 2–4 hours. We re-verify and update the bonus codes page immediately if confirmed dead. Reader reports of dead codes jump our priority queue.
Factual corrections: 24–48 hours. We don't dispute reader corrections — if you can show our published figure is wrong, we update it and note the change date.
Editorial enquiries (general): 48 hours. This includes content suggestions, comparison requests, and general feedback.
Affiliate partnership offers: 5 business days. We respond to all serious enquiries even when declining.
DMCA / takedown: 5 business days. We follow standard DMCA process — if your claim is valid, we'll remove the content within the legal window. We don't ignore valid notices.
Trademark concerns from Ninewin Casino or Hollycorn N.V.: 48 hours. Editorial review of a casino is fair use, but if specific phrasing on a page misrepresents the brand, we'll fix it.

Common reader requests we can't fulfil:

Withdrawal disputes with Ninewin Casino itself. We don't have any operational relationship with Ninewin beyond being an affiliate. We can't process your withdrawal, reset your account, or escalate a dispute on your behalf. See our complaints guide for the right escalation path.
Account creation help. Use the login guide for registration steps. We don't have access to Ninewin's account system.
Refund requests. If you lost money you can't afford to lose, please contact GamCare (0808 8020 133, 24/7, free) rather than us.
Help bypassing GamStop. We won't help with this — see our published position.

Reader input genuinely shapes this site. Specific things we want to hear about:

Ninewin Casino experiences that contradict our published findings. If you withdrew faster (or slower) than our tests suggest, if you had a bonus voided differently, or if a code in our list didn't work for you — please tell us. We update where appropriate.
Comparison requests. We're publishing Ninewin vs Bet365, vs Sky Vegas, vs LeoVegas, vs Tombola, and vs Casumo through Q3 2026. If there's a UK casino you want compared to Ninewin first, reader requests jump the queue.
News tips. If you see a Ninewin promotion change, a Trustpilot review spike, or a Reddit thread we should cover — flag it. We don't republish without verifying, but we appreciate the heads-up.
Accessibility or UX issues. Bug reports about the site itself: broken links, broken layouts, slow loads, anything weird on mobile.
Schema or technical SEO bugs. If you run our pages through a structured-data validator and find errors, we want to know. Same for any other technical issue an SEO-minded reader would spot.

This is not Ninewin Casino. We are an independent review site. To contact Ninewin Casino directly:

If your dispute with Ninewin cannot be resolved through their support channels, see our complaints guide for escalation options.