Responsible Gambling
If gambling stops being fun, please use the resources below. This page is for UK players — all listed services are free and confidential.
UK Resources
| Service | What it offers | Contact |
|---|---|---|
| National Gambling Helpline | 24/7 helpline, live chat, free, anonymous | 0808 8020 133 |
| BeGambleAware | Self-assessment tool, treatment finder, family support | begambleaware.org |
| GamStop | Self-exclusion from all UKGC-licensed sites for 6m, 1y, or 5y | gamstop.co.uk |
| Gamblers Anonymous UK | Peer support meetings (in-person + online) | gamblersanonymous.org.uk |
| NHS Gambling Clinics | Free specialist NHS treatment (referral via GP) | Speak to your GP |
Tools Available at Ninewin
| Tool | Available | Notes |
|---|---|---|
| Deposit limits (daily/weekly/monthly) | ✓ | Reductions apply instantly; increases require 24h cooling-off |
| Loss limits | ✓ | Per session and per period |
| Session time limits | ✓ | Auto-logout after set duration |
| Reality checks | ✓ | Pop-up reminder of time/spend at intervals |
| Self-exclusion (Ninewin only) | ✓ | 7 days, 1 month, 6 months, 1 year, or permanent |
| GamStop integration | ✗ | Ninewin is not part of GamStop scheme |
Warning Signs
You may have a gambling problem if you've experienced any of these in the last 12 months:
- Gambling more than you can afford to lose
- Needing to gamble with larger amounts to get the same excitement
- Trying to win back money you've lost ("chasing losses")
- Lying to family or others about how much you gamble
- Borrowing money or selling things to fund gambling
- Gambling causing arguments, stress, or anxiety
- Gambling instead of going to work, family events, or seeing friends
If more than one of these applies, please call 0808 8020 133. The call is free, anonymous, and the team will not pressure you to do anything you're not ready for.
If You Are on GamStop
Ninewin is not part of GamStop. You may be technically able to play here despite your self-exclusion. Please don't. You self-excluded for a reason — that reason hasn't gone away because an offshore site exists. If you're struggling, call 0808 8020 133 rather than seeking workarounds. The temptation to gamble during a self-exclusion period is a recognised relapse pattern that's worth talking through with a counsellor.
Setting Limits at Ninewin Casino
If you do play at Ninewin Casino, set deposit and loss limits before you start, not after a losing session. Limits applied during a session are subject to a 24-hour cooling-off period before they reduce — protection that works only if you set the limit before you need it.
How to set Ninewin Casino limits:
- Log in to Ninewin and go to Account → Responsible Gambling
- Set a daily, weekly, or monthly deposit limit (recommended: cap at no more than you can afford to lose in a month)
- Set a session time limit (recommended: 30–60 minutes per session)
- Enable reality checks at 15-minute intervals
- Optional: set a loss limit in addition to deposit limit
Reductions apply instantly. Increases take effect after 24 hours of cooling-off — this is by design and works regardless of operator.
Self-Exclusion Options at Ninewin
Ninewin offers account-level self-exclusion (separate from GamStop):
- 7 days — cool-off period; reversible after expiry with one click
- 1 month — irreversible until expiry
- 6 months — irreversible until expiry
- 1 year — irreversible until expiry
- Permanent — irreversible
Ninewin's account-level self-exclusion does NOT extend to other Hollycorn N.V. brands. If you self-exclude at Ninewin for problem gambling reasons, we strongly recommend honouring that exclusion across SpinAway, Bizzo, JustSpin and other sister sites.
For true UK-wide self-exclusion across all UKGC-licensed sites, use GamStop instead — but note that GamStop won't block Ninewin (because Ninewin isn't UKGC-licensed).
If You're Under 18
Gambling at any casino is illegal in the UK for under-18s. If you're under 18, please leave this site. Free help and information for young people: GamCare BigDeal.